Current Open Issues 1

CRM Update
Planned Works
Published
Fri, 02 Dec 2016 15:51:56 +0000
Status
Open
Start Date
Fri, 09 Dec 2016 18:00:00 +0000
End Date
Mon, 12 Dec 2016 09:00:00 +0000
Components
Support Services
Locations
Description

We will perform an update to our CRM system starting at 6pm. This will affect a number of support services:

  • You will not receive an automatic reply to new ticket emails and tickets will not be assigned a case number for the period of the downtime. It is possible that you will receive a case number when the upgraded system comes online.
  • The customer portal will be unavailable for the period of the upgrade. Whilst you will not be able to log in, data will continue to be collected and will be available once the upgrade is complete.

Whilst the CRM is down we will continue to monitor all systems and deal with cases manually. No operational services (such as Internet access) will be affected.

Apologies for any inconvenience caused by this essential work.

Status Summary

Core Network

Core network Points of Presence and routers

Datacenters

Datacenter physical status

DNS

Managed DNS Platform

DSL Access

DSL and FTTC access services

Ethernet Access

Ethernet/Leased Line access services

External Connectivity

Upstream Transit and Peering

Reseller/Shared Hosting

Reseller and shared hosting services

Support Services

Office phones and ticketing

VM Platform

VMWare and KVM hosting platforms

Voice

Hosted CloudPBX and SIP

Upcoming Planned Works 0

No scheduled planned works
There are currently no planned works windows scheduled.

Recently Closed Issues 0

No recently closed issues
No issues have been closed within the past 24 hours.