Status Summary

Core Network

Core network Points of Presence and routers

Datacenters

Datacenter physical status

DNS

Managed DNS Platform

DSL Access

DSL and FTTC access services

Ethernet Access

Ethernet/Leased Line access services

External Connectivity

Upstream Transit and Peering

Reseller/Shared Hosting

Reseller and shared hosting services

Support Services

Office phones and ticketing

VM Platform

VMWare and KVM hosting platforms

Voice

Hosted CloudPBX and SIP

Upcoming Planned Works 3

Update to the hSo VMware Cloud Portal
Planned Works
Published
Fri, 21 May 2021 09:06:38 +0000
Status
Planned
Planned Start
Wed, 16 Jun 2021 17:00:00 +0000
Planned End
Wed, 16 Jun 2021 19:00:00 +0000
Components
VM Platform
Locations
Description

An update to the hSo VMware Cloud Portal is required to fix so bugs with functionality in the UI. For the duration of these works, https://vcloud.hso-group.net will not be available.

Customer VMs will continue to run

Decommissioning of switch01.the.uk in THE
Planned Works
Published
Mon, 14 Jun 2021 12:28:44 +0000
Status
Planned
Planned Start
Tue, 22 Jun 2021 18:00:00 +0000
Planned End
Tue, 22 Jun 2021 21:00:00 +0000
Components
Datacenters
Locations
THE
Description

This change is part of the on-going consolidation of DC Switches. switch01.the.uk will be decommissioned and removed from service.

The affected customer will experience maximum of 30mins outage while services are migrated from switch01.the.uk to pe-r-00.the.uk.

Affected customers have been notified

Decommissioning of core00.thn.uk and rt0.thn.uk
Planned Works
Published
Tue, 15 Jun 2021 11:09:32 +0000
Status
Planned
Planned Start
Wed, 23 Jun 2021 18:00:00 +0000
Planned End
Wed, 23 Jun 2021 22:30:00 +0000
Components
Datacenters
Locations
THN
Description

This change is to remove the devices core00.thn.uk and rt0.thn.uk from the core rack in THN.

There will be no affected customers as both devices are currently powered off. 

No live customer service is expected to be affected.

Recently Closed Issues 1

Emergency works to prevent outage
At Risk
Published
Tue, 15 Jun 2021 17:55:38 +0000
Status
Closed
Start Date
Tue, 15 Jun 2021 20:00:00 +0000
End Date
Wed, 16 Jun 2021 00:00:00 +0000
Components
Core Network
Locations
SOV
Description

In order to prevent a potential outage we will be swapping out an RE at SOV. This is an at risk notification as there is redundancy.

Updated on Tue, 15 Jun 2021 20:06:25 +0000

Our engineer is on the way to DC to swap the faulty RE.

More details will be followed.

Updated on Tue, 15 Jun 2021 20:34:07 +0000

Our Engineer has arrived at DC and started the process to replace the faulty RE.

More details will be followed.

Updated on Tue, 15 Jun 2021 21:38:47 +0000

Work complete on replacing RE and we are now hands off.

Updated on Tue, 15 Jun 2021 21:49:44 +0000

No outstanding issues seen - please let us know ASAP if you experience any disruption related to this change but we do not expect this to be likely.