Status Summary

Core Network

Core network Points of Presence and routers

Datacenters

Datacenter physical status

DNS

Managed DNS Platform

DSL Access

DSL and FTTC access services

Ethernet Access

Ethernet/Leased Line access services

External Connectivity

Upstream Transit and Peering

Reseller/Shared Hosting

Reseller and shared hosting services

Support Services

Office phones and ticketing

VM Platform

VMWare and KVM hosting platforms

Voice

Hosted CloudPBX and SIP

Upcoming Planned Works 6

CAS-180422-Z6G4 LNS Move
Planned Works
Published
Fri, 30 Apr 2021 10:00:50 +0000
Status
Planned
Planned Start
Mon, 10 May 2021 18:00:00 +0000
Planned End
Mon, 10 May 2021 20:00:00 +0000
Components
DSL Access
Locations
Description

LD8 LNS router is being relocated to a new rack in order to create space. When this router is moved DSL customers connected to this device will briefly disconnect and reconnect to an alternative LNS. Downtime should be 1-2 minutes maximum

Firmware Upgrade of all core devices
Planned Works
Published
Mon, 26 Apr 2021 09:00:03 +0000
Status
Planned
Planned Start
Sat, 15 May 2021 22:00:00 +0000
Planned End
Sun, 16 May 2021 04:00:00 +0000
Components
Core Network
Locations
COD, COV, DS7, FR4, GS1
Description

In order to improve security, stability and performance, hSo will be upgrading the firmware of all core devices in the network over a phased rollout.

One device will be upgraded one at a time and the next will not be started until service is restored and stable to the prior device. Customers connected to the device being upgraded will lose connectivity for the period of the upgrade, between 5-30 minutes depending on device specification. Customers connected to other devices may see some convergence as traffic is routed over redundant paths however should not see any outage.

Date: 15/05 @22:00-04:00
devices affected:
pe-r-00.cod.uk
pe-r-00.cov.uk
pe-r-00.ds7.uk
pe-r-00.fr4.de
pe-r-00.gs1.uk

Firmware Upgrade of all core devices
Planned Works
Published
Mon, 26 Apr 2021 09:02:37 +0000
Status
Planned
Planned Start
Sun, 16 May 2021 22:00:00 +0000
Planned End
Mon, 17 May 2021 04:00:00 +0000
Components
Core Network
Locations
GS2, GWR, LD5, LHC, LX1
Description

In order to improve security, stability and performance, hSo will be upgrading the firmware of all core devices in the network over a phased rollout.

One device will be upgraded one at a time and the next will not be started until service is restored and stable to the prior device. Customers connected to the device being upgraded will lose connectivity for the period of the upgrade, between 5-30 minutes depending on device specification. Customers connected to other devices may see some convergence as traffic is routed over redundant paths however should not see any outage.

Date: 16/05 @ 22:00-04:00
pe-r-00.gs2.uk
pe-r-00.gwr.uk
pe-r-00.ld5.uk
pe-r-00.lhc.uk
pe-r-00.lx1.uk

Firmware Upgrade of all core devices
Planned Works
Published
Mon, 26 Apr 2021 09:04:01 +0000
Status
Planned
Planned Start
Mon, 17 May 2021 22:00:00 +0000
Planned End
Tue, 18 May 2021 04:00:00 +0000
Components
Core Network
Locations
LD8, MA1, MA3, NIK, SOV
Description

In order to improve security, stability and performance, hSo will be upgrading the firmware of all core devices in the network over a phased rollout.

One device will be upgraded one at a time and the next will not be started until service is restored and stable to the prior device. Customers connected to the device being upgraded will lose connectivity for the period of the upgrade, between 5-30 minutes depending on device specification. Customers connected to other devices may see some convergence as traffic is routed over redundant paths however should not see any outage.

Date 17/05 @ 22:00-04:00
pe-r-00.ld8.uk
pe-r-00.ma1.uk
pe-r-00.ma3.uk
pe-r-00.nik.nl
pe-r-00.sov.uk

Firmware Upgrade of all core devices
Planned Works
Published
Mon, 26 Apr 2021 09:05:16 +0000
Status
Planned
Planned Start
Thu, 20 May 2021 22:00:00 +0000
Planned End
Fri, 21 May 2021 04:00:00 +0000
Components
Core Network
Locations
SPR, STB, TH2, THE
Description

In order to improve security, stability and performance, hSo will be upgrading the firmware of all core devices in the network over a phased rollout.

One device will be upgraded one at a time and the next will not be started until service is restored and stable to the prior device. Customers connected to the device being upgraded will lose connectivity for the period of the upgrade, between 5-30 minutes depending on device specification. Customers connected to other devices may see some convergence as traffic is routed over redundant paths however should not see any outage.

Date 20/05 @ 22:00-04:00
pe-r-00.spr.uk
pe-r-00.stb.uk
pe-r-00.th2.fr
pe-r-00.the.uk

Firmware Upgrade of all core devices
Planned Works
Published
Mon, 26 Apr 2021 09:06:16 +0000
Status
Planned
Planned Start
Fri, 21 May 2021 22:00:00 +0000
Planned End
Sat, 22 May 2021 04:00:00 +0000
Components
Core Network
Locations
THN, THW, WOK
Description

In order to improve security, stability and performance, hSo will be upgrading the firmware of all core devices in the network over a phased rollout.

One device will be upgraded one at a time and the next will not be started until service is restored and stable to the prior device. Customers connected to the device being upgraded will lose connectivity for the period of the upgrade, between 5-30 minutes depending on device specification. Customers connected to other devices may see some convergence as traffic is routed over redundant paths however should not see any outage.

Date 21/05 @ 22:00-04:00
pe-r-00.thn.uk
pe-r-00.thw.uk
pe-r-00.wok.uk

Recently Closed Issues 0

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No issues have been closed within the past 24 hours.