Current Open Issues 1

Access lost to DS7 / 1 Canada Square
Outage
Published
Sat, 22 Sep 2018 19:31:52 +0000
Status
Open
Start Date
Sat, 22 Sep 2018 18:56:00 +0000
Components
Core Network
Locations
DS7
Description

We have lost access to all equipment in 1 Canada Square at this time. 

Due to passive waves passing via the site also being down we believe this is a fibre issue and have raised it with the provider.

Updated on Sat, 22 Sep 2018 20:47:57 +0000

Connectivity has been restored in a temporary fashion by implementing a low bandwidth path over a 3rd party circuit. All customers will be online, however due to bandwidth limitations some service degradation may be experienced.

At this time bandwidth levels are at an acceptable level (60% of available capacity), due to the time of day and the fact it is a weekend.

We will continue to work on finding and resolving the root cause. At this time we believe there is a fibre issue within the building risers.

Updated on Sat, 22 Sep 2018 22:27:32 +0000

Access has been arranged to the fibre risers for tomorrow, 23rd September.

In the meantime we are attempting to engage with our fibre provider to dispatch engineers to test the circuits on their side.

Status Summary

Core Network

Core network Points of Presence and routers

Datacenters

Datacenter physical status

DNS

Managed DNS Platform

DSL Access

DSL and FTTC access services

Ethernet Access

Ethernet/Leased Line access services

External Connectivity

Upstream Transit and Peering

Reseller/Shared Hosting

Reseller and shared hosting services

Support Services

Office phones and ticketing

VM Platform

VMWare and KVM hosting platforms

Voice

Hosted CloudPBX and SIP

Upcoming Planned Works 0

No scheduled planned works
There are currently no planned works windows scheduled.

Recently Closed Issues 0

No recently closed issues
No issues have been closed within the past 24 hours.