Status Summary

Core Network

Core network Points of Presence and routers

Datacenters

Datacenter physical status

DNS

Managed DNS Platform

DSL Access

DSL and FTTC access services

Ethernet Access

Ethernet/Leased Line access services

External Connectivity

Upstream Transit and Peering

Reseller/Shared Hosting

Reseller and shared hosting services

Support Services

Office phones and ticketing

VM Platform

VMWare and KVM hosting platforms

Voice

Hosted CloudPBX and SIP

Upcoming Planned Works 3

Planned works to move x-connect at TUT-LHC
Planned Works
Published
Thu, 20 Feb 2020 15:27:43 +0000
Status
Planned
Planned Start
Tue, 25 Feb 2020 22:00:00 +0000
Planned End
Wed, 26 Feb 2020 04:00:00 +0000
Components
Core Network
Locations
LHC, TUT
Description

Following supplier amendments between LHC and TUT, New Cross connect is being run between both datacenters. 

All that is required is for the new cables to be connect to our core device. 

The downtime for these works will be kept to a minimum whilst the works take If you have any queries,

Please contact hSo immediately.

All directly connected customers have been informed.

We appreciate the implications of such works and apologise for any inconvenience caused.

Migrating customers from the MX150 to a newly provisioned MX104 - CAS-157070-N6Y5
Planned Works
Published
Tue, 25 Feb 2020 10:45:19 +0000
Status
Planned
Planned Start
Tue, 03 Mar 2020 22:30:00 +0000
Planned End
Wed, 04 Mar 2020 00:30:00 +0000
Components
Core Network
Locations
BSM
Description

  

During this window we will be moving customers from the MX150 to a newly provisioned MX104 at BSM

Config is pre-staged, and we expect a downtime of around 30 mins for the necessary physical re-patching work. 

Outage should be no more than 30 minutes

Customers have been informed directly

Migrate Virtual1 NNI from Switch01.thn.uk to Pe-r-00.thn.uk CAS-157095-K4J4
Planned Works
Published
Mon, 17 Feb 2020 15:40:55 +0000
Status
Planned
Planned Start
Wed, 11 Mar 2020 21:00:00 +0000
Planned End
Thu, 12 Mar 2020 02:00:00 +0000
Components
Core Network
Locations
THN
Description

In this window we will migrate the Virtual1 NNI from switch01.thn.uk to pe-r-00.thn.uk,

The connection will be moved and then every circuit checked, expected downtime up to 2h but is expected to be less than 30 minutes as the config will be prepped in advance.

Directly connected customers have been informed

Recently Closed Issues 0

No recently closed issues
No issues have been closed within the past 24 hours.